Shawnda Sims

1225 W Main, Denison, TX 75020

918-408-6990

shawndasims@yahoo.com

 

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Profile

·                      More than 7 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and troubleshooting, peer mentoring, and navigating change.                           

·                      Working knowledge using Widows 7, Microsoft Office, and telephony systems.

·                      Ability to train and motivate customer service employees.

 

 

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Synopsis Of Achievements

 

·                      Assisted in leading multiple peers through complete system changes.

·                      Recognized multiple times by customers and fellow employees for dynamic deeds that resulted in business ease and results.

·                      Consecutive months of meeting and exceeding expectations and goals.

 

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Employment

DirecTV, Tulsa, OKJune 2014-Present

 

Technical Support Representative

Resolving customer issues using probing questions and problem solving, changes to programming, explanation of billing, upgrading existing equipment,                             and peer support.

 

 

U.S. Cellular, Tulsa, OK                                         2010 – 2014

 

Business to Business Support, Sr. Customer Service Rep

Worked with multiple businesses over 26 states for their cellular needs, support sales reps in opening new accounts and upgrading existing service, quickly and                             effectively solve customer challenges, maintain quality control/satisfaction                             records, constantly seeking new ways to improve customer service.

 

Capital One Auto Finance, Tulsa, OK             2007-2009

 

Collections

Worked with customers on past due and total balances finding resolutions via payment arrangement, deferment, etc.Outbound calls using auto-dialer system.

 

World Acceptance Corp, Tulsa, OK                      2003-2007

Manager

Taking and processing of applications for collateral loans, use of multiple phone lines, supervision of multiple employees, outside collections, daily balancing of                             drawers and daily deposits.